With Turo Host Assessments for July quickly approaching (July 15, if you weren’t aware), let’s review what it takes to achieve the coveted All-Star Host status.
For a lot of new Turo hosts, getting to All-Star status as quickly as possible is one of their primary goals. Turo lays out the criteria for achieving this milestone pretty clearly:
- 95% Response rate
- 90% Acceptance rate
- 95% Commitment rate
- 90% Five-star ratings
- 10 Completed trips
But what can you do to actually hit these metrics and ensure your first assessment goes well?
Here are some tips!
Response Rate
- Be sure to keep your phone nearby at all times and respond to all guest requests in a timely fashion
- Turo tracks whether you respond to guests AND how long it takes for you to respond, so don’t delay
- Missing guest requests can make you seem unreliable
Acceptance Rate
- Try your best to accept ALL requests when you’re just starting out (and since all trips are automatically accepted now, this really isn’t an issue anymore)
Commitment Rate
- It’s really important to honor all your accepted trips, which means you should not be canceling trips unless you have a dire emergency
- Canceled trips show up in your ratings via an automated message from Turo; if guests see these they’re less likely to book with you because you seem untrustworthy
- If you’re having trouble committing to trips, try adjusting your Advance Notice time in Trip Preferences, or change your available hours
Five-Star Ratings
- Ensure your guests have a smooth pick-up and drop-off experience
- Be courteous and prompt in all your responses
- Ensure your car is clean (inside and out) and in good working condition before the trip starts
- Be on-time whether you’re meeting the guest in person or leaving it at a pick-up location
- Be honest and up front if there are any defects in the car (just tell them if something isn’t working, don’t let them find it on their own; guests are usually understanding unless it’s something major)
Completed Trips
- If you do all of the above, you should be able to complete 10 trips in no time
- If you’re having trouble getting bookings, try lowering your rates, adding delivery, or expanding your available hours
Summary
If you treat your Turo business like a business then getting to All-Start Host status is pretty easy. Always think in terms of Customer Service and you won’t go wrong. Treat your guests like you would want a host to treat you – be courteous, be professional, be honest, be reliable. And always provide a clean, safe, and well-running vehicle.
Good luck to all the hosts awaiting their first badge!
